Job Description
Join ConnectCare Solutions Inc. as a Night Shift Customer Service Representative and kickstart your career with comprehensive paid training! We're seeking dedicated professionals to deliver exceptional customer experiences while supporting our Long Beach community. This full-time role offers competitive compensation, growth opportunities, and a supportive team environment designed to help you thrive. Perfect for night owls seeking stability and advancement in the heart of Southern California!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve billing, account, and service issues using proprietary CRM systems
- Document interactions accurately in customer databases and maintain detailed case notes
- Collaborate with cross-functional teams to resolve complex customer escalations
- Meet/exceed performance metrics for resolution time and customer satisfaction scores
- Participate in ongoing training programs to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 6 months customer service or call center experience
- Strong typing skills (35+ WPM) and proficiency with MS Office Suite
- Exceptional verbal/written communication abilities in English
- Ability to work independently during night shift (10 PM - 6 AM)
- Proven problem-solving skills and conflict resolution aptitude
- Reliable transportation to our Long Beach facility