Job Description
Join our award-winning customer service team in Dallas! We're seeking passionate individuals to represent local businesses and deliver exceptional experiences. As a Local Customer Service Representative, you'll become the voice of our clients while building a rewarding career in one of America's most vibrant cities.
We invest in your success with comprehensive paid training covering product knowledge, conflict resolution, and industry-specific tools. Enjoy competitive pay, flexible scheduling options, and clear pathways to advancement within our growing organization.
Our modern downtown office offers a collaborative environment with state-of-the-art technology and a supportive team culture. Perfect for career changers or recent graduates seeking stability and growth in the service industry.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve service issues with empathy and efficiency while maintaining client satisfaction
- Document interactions accurately in CRM systems and escalate complex cases appropriately
- Collaborate with cross-functional teams to improve service processes
- Participate in ongoing training to maintain product knowledge and service standards
- Support local business partners by understanding their unique customer needs
- Contribute to team performance metrics including first-contact resolution and CSAT scores
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service experience or transferable skills
- Exceptional verbal/written communication skills in English
- Proficiency with Microsoft Office and basic CRM platforms
- Ability to multitask in a fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Reliable transportation to downtown Dallas office
- Flexibility to work evenings/weekends during peak seasons