Job Description
Are you a people person with a passion for solving problems? Memphis Contact Solutions is looking for a dedicated Customer Service Representative to join our vibrant team in Memphis, Tennessee. We pride ourselves on delivering exceptional support to our clients and are seeking individuals who are empathetic, articulate, and eager to grow within a dynamic environment.
As a key member of our team, you will be the face and voice of our brand, ensuring our customers receive top-tier support. We offer a comprehensive benefits package, competitive pay, and a supportive culture that values your contributions.
Responsibilities
- Manage high-volume inbound and outbound calls efficiently while maintaining a professional and friendly tone.
- Resolve customer inquiries and complaints accurately, adhering to company scripts and quality standards to ensure high CSAT scores.
- Document all customer interactions thoroughly in the CRM system for future reference and reporting.
- Identify and escalate complex issues to senior support staff or management when necessary.
- Provide product and service information to help customers make informed decisions.
- Collaborate with cross-functional teams to improve processes and enhance the overall customer experience.
- Meet daily and weekly performance metrics regarding call volume, handle time, and quality assurance scores.
Qualifications
- High School Diploma or GED is required.
- Proven experience in a customer service or call center role is preferred but not required for top candidates.
- Excellent verbal communication skills with the ability to articulate complex information clearly.
- Strong problem-solving abilities and a patient, empathetic demeanor.
- Basic computer proficiency including typing, navigating web browsers, and using CRM software.
- Reliable internet connection and a quiet workspace if working in a hybrid or remote capacity.
- Flexibility to work shifts, including evenings, weekends, and holidays as business needs require.