Job Description
Join our award-winning customer service team in Boston and launch your career with comprehensive paid training! We're seeking motivated individuals with no prior experience to deliver exceptional support to our diverse client base. Enjoy a collaborative environment, growth opportunities, and competitive benefits while becoming an expert in our industry-leading products. Our 4-week paid training program equips you with all necessary skills – no experience required, just enthusiasm and a passion for helping others.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical and billing issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex cases
- Meet/exceed performance metrics for quality and response times
- Identify upsell opportunities to enhance customer satisfaction
- Participate in ongoing training to maintain product knowledge
Qualifications
- No experience required – we provide comprehensive training
- High school diploma or equivalent required
- Excellent verbal/written communication skills
- Strong problem-solving abilities and patience
- Ability to navigate multiple software systems simultaneously
- Previous customer service experience preferred but not required
- Must pass background check and pre-employment assessment
- Full-time availability including some evenings/weekends