Job Description
Join Omaha Connect Solutions and launch your career in customer service with immediate full-time opportunities! We're seeking dynamic individuals to deliver exceptional support experiences for Fortune 500 clients in a fast-paced call center environment. Enjoy competitive pay, comprehensive benefits, and flexible scheduling with no nights or weekends. Our Omaha-based team offers paid training, career advancement paths, and a supportive culture focused on your success. Start earning and growing immediately – apply today!
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries using CRM tools and knowledge bases
- Document interactions accurately in Salesforce and ticketing systems
- Meet/exceed productivity metrics (35+ calls/day, 90%+ satisfaction)
- Collaborate with team leads to improve processes
- Participate in ongoing training and quality assurance reviews
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 6 months customer service experience
- Strong typing (40+ WPM) and computer literacy
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts (8am-8pm)
- Pass background/drug screening
- Omaha residency required