Job Description
Join Our Team as a Customer Service Representative in Memphis, TN
Are you a dedicated professional seeking a stable career with paid training and immediate hire opportunities? Memphis Support Services is currently looking for motivated individuals to join our dynamic team. We pride ourselves on delivering top-tier support to our clients and offer a comprehensive training program to set you up for success.
In this role, you will be the voice and face of our brand, interacting with customers to resolve inquiries, provide solutions, and ensure high levels of satisfaction. We value communication skills and a positive attitude above all else.
What We Offer:
- Competitive pay ranging from $18.00 to $22.00 per hour.
- Full paid training program to get you up to speed quickly.
- Immediate start dates for qualified candidates.
- Health, dental, and vision insurance options.
- Career advancement opportunities within the company.
Why Choose Us?
Located in the heart of Memphis, we provide a collaborative work environment where your contributions are recognized. If you are ready to start a new career path with no prior experience required, apply today!
Responsibilities
- Handle a high volume of inbound and outbound customer calls with a friendly and professional demeanor.
- Resolve customer inquiries, complaints, and technical issues efficiently and accurately.
- Document all customer interactions and transactions in our CRM system.
- Identify customer needs and recommend appropriate solutions or products.
- Collaborate with team leads to improve service processes and customer satisfaction scores.
- Maintain a deep knowledge of company products, services, and policies.
Qualifications
- High school diploma or equivalent (Associate's degree preferred but not required).
- Previous experience in customer service, call centers, or retail is a plus.
- Excellent verbal communication and active listening skills.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Basic computer proficiency and typing skills (40+ WPM).
- Must be authorized to work in the United States.