Job Description
Join our award-winning customer support team at TechSolutions Inc.! We're hosting an exclusive hiring event in Mesa for motivated individuals passionate about delivering exceptional customer experiences. As a Customer Service Representative, you'll be the voice of our brand, resolving inquiries with empathy and efficiency while enjoying competitive pay, comprehensive benefits, and opportunities for growth. Event Details: October 25th, 2023 | 10 AM - 4 PM | Mesa Convention Center. Walk-ins welcome! No experience? No problem! We provide paid training.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Document interactions accurately in CRM systems while maintaining HIPAA/GDPR compliance
- Collaborate with technical teams to resolve complex escalations within 24 hours
- Proactively identify upsell opportunities to enhance customer value
- Maintain 98% adherence to service level agreements (SLAs)
- Contribute to process improvement initiatives through feedback analysis
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in high-volume environment
- Proficiency with CRM tools (Salesforce, Zendesk) and MS Office Suite
- Exceptional active listening and de-escalation skills
- Ability to type 40+ WPM with 99% accuracy
- Flexible availability including evenings/weekends during peak seasons
- Spanish bilingual certification highly desirable