Job Description
Join our award-winning team at Nexus Solutions for an exclusive hiring event! We're seeking passionate Customer Service Representatives to deliver exceptional experiences for our Fortune 500 clients. Enjoy competitive pay, comprehensive benefits, and growth opportunities in a dynamic environment.
Why Nexus Solutions?
• Industry-leading training program
• Performance-based quarterly bonuses
• Flexible scheduling options
• Modern downtown Minneapolis workspace
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account issues with empathy and efficiency
- Process orders, returns, and warranty claims accurately
- Maintain detailed customer records in Salesforce CRM
- Collaborate with technical support teams for complex issues
- Meet/exceed KPIs for resolution time and customer satisfaction
- Participate in weekly product knowledge sessions
Qualifications
- 1+ years customer service experience in B2B/B2C environment
- Proficiency with CRM platforms (Salesforce preferred)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced digital channels
- High school diploma or equivalent (college degree preferred)
- Positive attitude and problem-solving mindset
- Availability for evening/weekend shifts during peak seasons
- Basic technical troubleshooting abilities