Job Description
Join a Winning Team in Minneapolis!
Apex Support Services is looking for a dedicated and empathetic Customer Service Representative to join our growing team. We pride ourselves on delivering exceptional support to our clients and creating a positive work environment for our employees. If you are a problem-solver with a passion for helping others, we want to hear from you.
As a Customer Service Representative, you will serve as the voice of our brand, ensuring every customer interaction is a positive one. You will have the opportunity to work in a modern office setting with a supportive team culture.
Responsibilities
- Manage a high volume of incoming and outgoing customer calls and emails with professionalism and patience.
- Resolve customer complaints, issues, and questions while maintaining a helpful and empathetic attitude.
- Accurately document all customer interactions, account details, and issue resolutions in our CRM system.
- Identify customer needs and recommend appropriate products or services to enhance their experience.
- Collaborate with internal teams to escalate complex issues and ensure timely resolution.
- Stay updated on product knowledge, policies, and procedures to provide accurate information.
- Maintain a high level of professionalism and adherence to company service standards.
Qualifications
- High school diploma or GED required; Associate’s degree or equivalent experience is a plus.
- Minimum of 1-2 years of professional customer service experience in a call center or retail environment.
- Strong verbal communication and active listening skills.
- Proficiency in Microsoft Office Suite and CRM software (e.g., Salesforce, Zendesk).
- Ability to multitask and work effectively in a fast-paced, high-volume setting.
- Problem-solving mindset with a customer-first approach.
- Reliable internet connection and computer skills.