Job Description
Join Our Weekend Team in Oakland!
We're seeking passionate Customer Service Representatives for weekend shifts to deliver exceptional support to our clients. This is your chance to make a difference while enjoying work-life balance with Saturday/Sunday schedules. Our Oakland team thrives in a collaborative environment where your growth matters.
Why You'll Love Working With Us:
- Competitive hourly pay plus performance incentives
- Comprehensive training program
- Health benefits for part-time employees
- Clear career advancement paths
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve billing, technical, and product inquiries efficiently
- Document interactions accurately in CRM systems
- Collaborate with team members to address complex issues
- Meet/exceed quality and productivity targets
- Participate in weekend hiring events as scheduled
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong communication and problem-solving skills
- Ability to work independently in a remote setting
- Proficiency with CRM software (e.g., Salesforce)
- Flexibility to work Saturday/Sunday shifts (8am-6pm)
- Positive attitude and resilience under pressure