Job Description
Launch your customer service career with no experience required! CustomerConnect Solutions offers 100% remote call center positions in North Carolina. Enjoy competitive pay, comprehensive training, and flexible scheduling while helping clients resolve issues. Join our award-winning team and grow your skills in a supportive virtual environment. Benefits include: health insurance, paid time off, and career advancement opportunities.
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve billing inquiries, technical issues, and product questions
- Document interactions accurately in CRM systems
- Meet performance metrics (call volume, resolution time, CSAT)
- Collaborate with supervisors to improve service quality
- Participate in ongoing product and soft-skills training
- Maintain HIPAA/GDPR compliance for sensitive data
Qualifications
- High school diploma or equivalent (no college needed)
- Zero experience required – we provide full paid training
- Clear communication skills and neutral accent
- Reliable high-speed internet and quiet home office setup
- Basic computer proficiency (typing 25+ WPM)
- Ability to work independently with minimal supervision
- Must reside in North Carolina