Job Description
Join our award-winning team in Nashville as a Customer Service Representative! We're seeking passionate individuals to deliver exceptional experiences for our growing client base. Enjoy competitive pay, comprehensive benefits, and immediate start opportunities in our modern downtown office. What We Offer:
- Competitive hourly wage + performance bonuses
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Professional development stipend
- Collaborative team culture
Ready to launch your career in customer service? Apply today and start making an impact tomorrow!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Process orders, returns, and account updates accurately
- Document interactions in CRM system with precision
- Collaborate with team to improve service processes
- Meet/exceed performance metrics (CSAT, resolution time)
- Stay updated on product knowledge and company policies
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Excellent communication and active listening skills
- Strong problem-solving abilities
- Proficient with CRM software and MS Office
- Ability to multitask in fast-paced environment
- Positive attitude and conflict resolution expertise