Job Description
Are you ready to join a dynamic team in the heart of Music City? Apex Customer Solutions is currently hosting a Hiring Event for passionate Customer Service Representatives. We are looking for individuals who possess a 'can-do' attitude and a genuine desire to help others succeed.
As a Customer Service Representative, you will be the face of our brand, ensuring our clients receive top-tier support. We offer a comprehensive benefits package, including competitive pay, health insurance, paid time off, and clear pathways for career advancement.
Why Join Us?
- Competitive Pay: Earn between $18.00 and $22.00 per hour based on experience.
- Training: Comprehensive onboarding and ongoing professional development.
- Environment: A collaborative, supportive, and modern workplace in downtown Nashville.
Responsibilities
- Manage high-volume inbound and outbound customer inquiries via phone, email, and chat with professionalism and efficiency.
- Resolve customer complaints and issues by identifying the root cause and implementing effective solutions.
- Update customer accounts and records accurately within the CRM database.
- Collaborate with cross-functional teams to escalate complex issues and ensure timely resolution.
- Meet daily and weekly performance KPIs, including call handling time and customer satisfaction scores.
Qualifications
- High school diploma or GED equivalent required.
- Previous customer service experience is a plus but not mandatory for our Hiring Event candidates.
- Excellent verbal and written communication skills with a polished phone demeanor.
- Proficient in using computer applications and CRM software (e.g., Salesforce, Zendesk).
- Ability to work in a fast-paced environment and adapt to changing priorities.