Job Description
Join our dynamic customer service team in the heart of New Orleans and make an immediate impact! We're seeking passionate individuals to deliver exceptional support experiences for our clients. This full-time position offers competitive compensation, comprehensive training, and a collaborative work environment where your growth is prioritized. Immediate start available for qualified candidates ready to excel in a fast-paced setting.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer issues efficiently while maintaining high satisfaction standards
- Document interactions accurately in CRM systems and follow escalation protocols
- Collaborate with cross-functional teams to resolve complex customer concerns
- Proactively identify opportunities to improve service quality and customer experience
- Meet/exceed monthly performance metrics for resolution time and customer satisfaction
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years of customer service or call center experience
- Exceptional verbal/written communication skills in English
- Proficiency with CRM software and Microsoft Office Suite
- Strong problem-solving abilities and emotional intelligence
- Ability to work flexible shifts including evenings/weekends
- Typing speed of 40+ WPM with high accuracy