Job Description
Are you passionate about connecting with people and solving problems? Apex Client Relations is looking for a driven Customer Service Representative to join our award-winning team in New York City.
In this role, you will be the first point of contact for our valued clients, ensuring they receive the highest level of support. We are seeking individuals who are empathetic, detail-oriented, and ready to thrive in a fast-paced environment.
What We Offer:
- Competitive base salary ($20 - $28/hour).
- Comprehensive health, dental, and vision insurance.
- 401(k) retirement savings plan with company match.
- Generous paid time off and holiday schedule.
- Professional training and career advancement opportunities.
Responsibilities
- Handle a high volume of inbound and outbound customer inquiries via phone, email, and live chat with professionalism and efficiency.
- Diagnose customer issues and provide accurate, timely solutions to ensure high customer satisfaction (CSAT) scores.
- Enter and maintain accurate customer records and case details in our CRM database.
- Collaborate with the technical and sales teams to escalate complex issues and ensure timely resolution.
- Proactively identify opportunities to cross-sell products or services to meet sales targets.
- Adhere to all company policies, compliance regulations, and quality assurance standards.
- Maintain a positive, professional, and calm demeanor during high-pressure situations.
Qualifications
- High school diploma or GED required; Bachelor’s degree in a related field is a plus.
- Minimum of 2 years of experience in a customer service or call center role.
- Excellent verbal and written communication skills with a focus on clarity and tone.
- Proficiency in Microsoft Office Suite (Excel, Outlook, Word) and CRM software (e.g., Salesforce, Zendesk).
- Strong problem-solving skills and the ability to think critically under pressure.
- Ability to work independently and as part of a diverse team in a hybrid work environment.
- Reliable computer and high-speed internet connection required.