Job Description
Join our award-winning team as a Night Shift Customer Service Representative and become the voice of excellence for our Fort Worth clients! We're seeking dedicated professionals who thrive in dynamic environments and deliver exceptional support after hours. Enjoy competitive compensation, comprehensive benefits, and a supportive culture that values your growth. If you're passionate about problem-solving and making a difference, this is your opportunity to shine!
Responsibilities
- Handle inbound/outbound calls, emails, and chats with professionalism and empathy
- Resolve customer inquiries regarding products, services, and policies
- Document interactions accurately in CRM systems and maintain detailed records
- Collaborate with cross-functional teams to resolve complex issues
- Meet/exceed performance metrics including CSAT and resolution targets
- Participate in ongoing training to enhance product knowledge
- Identify process improvement opportunities and contribute to team growth
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or call center experience
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce/Zendesk)
- Ability to work independently in a fast-paced night shift environment
- Strong problem-solving and conflict resolution abilities
- Flexibility to work weekends/holidays as needed
- Valid Texas driver's license (if local travel required)