Job Description
Join our award-winning customer experience team as a Night Shift Customer Service Representative in the heart of Manhattan! We're seeking dedicated professionals to provide exceptional support to our global clientele during evening hours. This role offers competitive compensation, comprehensive benefits, and opportunities for career growth in a dynamic, fast-paced environment.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve complex customer issues using our proprietary CRM system and knowledge base
- Document interactions accurately in Salesforce while maintaining data integrity
- Collaborate with cross-functional teams to escalate unresolved issues effectively
- Meet/exceed performance metrics including CSAT, AHT, and FCR targets
- Participate in continuous training to enhance product knowledge and service skills
Qualifications
- 1+ years of customer service experience in a BPO or corporate setting
- Exceptional verbal/written communication skills with neutral accent proficiency
- Strong problem-solving abilities with attention to detail
- Proficiency in CRM platforms (Salesforce preferred) and Microsoft Office Suite
- Ability to work independently during night shifts (11 PM - 7 AM)
- High school diploma or equivalent; college degree preferred
- Flexibility to work weekends/holidays during peak seasons