Job Description
Join our dynamic customer support team as a Night Shift Customer Service Representative! We're seeking empathetic professionals to deliver exceptional service while our customers sleep. Enjoy competitive pay, comprehensive benefits, and a supportive remote-friendly environment. Perfect for night owls seeking work-life balance!
Responsibilities
- Handle inbound/outbound calls and digital inquiries with professionalism
- Resolve customer issues using CRM systems and company protocols
- Document interactions accurately in Salesforce database
- Collaborate with day-team for seamless service continuity
- Meet/exceed monthly KPIs for resolution time and satisfaction
- Identify process improvement opportunities
- Adhere to HIPAA/FERPA compliance standards
Qualifications
- 1+ years customer service experience preferred
- High school diploma or equivalent (college degree a plus)
- Typing speed: 40+ WPM with 95% accuracy
- Proficient in CRM tools (Salesforce experience ideal)
- Exceptional verbal/written communication skills
- Ability to work independently during overnight hours
- Stress tolerance and conflict resolution expertise
- Reliable high-speed internet connection