Job Description
Join our award-winning customer service team in New Orleans and make an immediate impact! We're seeking dedicated professionals to handle inbound/outbound customer inquiries with exceptional care. Enjoy competitive pay, comprehensive training, and a supportive team environment. This night shift position offers flexible scheduling and opportunities for career growth within our expanding organization.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and service-related issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with team members to resolve complex customer concerns
- Meet daily performance metrics for call volume and resolution times
- Identify opportunities to improve customer experience processes
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong typing skills (40+ WPM) and computer proficiency
- Excellent communication and problem-solving abilities
- Ability to work independently during night shifts (10 PM - 6 AM)
- Customer-focused mindset with patience and adaptability
- Background check and drug screen required