Job Description
Join our award-winning customer service team and become the voice of our brand! We're seeking dedicated night shift Customer Service Representatives to deliver exceptional support to our diverse client base. This role offers competitive compensation, comprehensive benefits, and opportunities for career growth in a dynamic 24/7 environment. If you thrive in fast-paced settings and are passionate about solving customer challenges, we want to meet you!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing, technical, and product-related issues efficiently
- Document interactions accurately in CRM systems while maintaining confidentiality
- Collaborate with cross-functional teams to escalate complex issues
- Meet/exceed performance metrics including call quality and resolution rates
- Proactively identify opportunities to enhance customer experience
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service experience in high-volume contact center
- Exceptional verbal/written communication skills in English
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Strong problem-solving and conflict resolution abilities
- Ability to work flexible night shifts (10 PM - 6 AM)
- Type 40+ WPM with high accuracy