Job Description
Join Global Connect Solutions and become the voice of our brand! We're seeking passionate Customer Service Representatives for immediate night shift openings in Chicago. This high-impact role offers competitive pay, comprehensive benefits, and career growth opportunities in a fast-paced, supportive environment. As a key member of our customer experience team, you'll resolve inquiries with empathy and efficiency while driving satisfaction scores. If you thrive in dynamic settings and want to make a difference, apply now and start your journey with us!
Responsibilities
- Handle inbound/outbound customer communications via phone, email, and chat with professionalism
- Resolve complex inquiries, complaints, and billing issues using CRM tools
- Document interactions accurately in Salesforce and maintain detailed case notes
- Collaborate with cross-functional teams to resolve escalated customer concerns
- Meet/exceed performance metrics including CSAT, AHT, and FCR targets
- Proactively identify process improvements and suggest actionable solutions
- Maintain deep product knowledge across service lines and promotions
Qualifications
- Minimum 1 year customer service experience in call center or BPO environment
- Proven ability to navigate multiple software systems (CRM, ticketing, knowledge bases)
- Exceptional communication skills with clear, empathetic delivery
- Strong problem-solving aptitude and conflict resolution abilities
- High school diploma or equivalent; associate's degree preferred
- Typing speed of 40+ WPM with accurate data entry
- Availability to work flexible night shifts (10 PM - 6 AM) including weekends