Job Description
Join our award-winning customer service team in Atlanta! We're seeking dedicated Night Shift Customer Service Representatives to deliver exceptional support to our global clientele. Enjoy paid training, competitive benefits, and a collaborative night-shift environment. No prior experience required – we'll equip you with all the skills needed to succeed!
As a key member of our support team, you'll resolve inquiries, build customer loyalty, and contribute to our 98% satisfaction rate. This role offers stability, growth opportunities, and the unique flexibility of overnight hours. Apply today to start your rewarding career path with a leader in customer experience!
Responsibilities
- Handle inbound/outbound customer calls, chats, and emails with professionalism and empathy
- Resolve product inquiries, billing questions, and technical support issues
- Document interactions accurately in CRM systems while meeting performance metrics
- Collaborate with team members to share best practices and improve service quality
- Identify upsell opportunities and contribute to team revenue goals
- Maintain detailed knowledge of products/services through continuous learning
- Adhere to company policies and compliance standards during all interactions
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service experience (entry-level encouraged to apply)
- Strong communication skills and problem-solving abilities
- Comfortable working night shifts (10 PM - 6 AM EST)
- Proficient with Microsoft Office and CRM software
- Ability to multitask in a fast-paced environment
- Positive attitude and resilience under pressure
- Must pass background check and drug screening