Job Description
Join our elite customer service team as a Night Shift Representative in sunny San Diego! Global Solutions Inc. is seeking passionate professionals to deliver exceptional support while our city sleeps. This full-time role offers competitive pay, comprehensive benefits, and career growth opportunities in a dynamic environment.
As the voice of our brand, you'll resolve complex inquiries, build lasting customer relationships, and drive satisfaction metrics. Our 24/7 operations ensure you'll never miss San Diego's daytime activities while thriving in a supportive, results-driven culture.
Responsibilities
- Handle high-volume inbound/outbound customer communications across multiple channels
- Resolve complex billing, technical, and service issues with empathy and precision
- Document interactions in CRM systems while maintaining 99% accuracy
- Collaborate with cross-functional teams to implement service improvements
- Exceed monthly KPIs for resolution time and customer satisfaction (CSAT)
- Mentor new hires on company protocols and product knowledge
- Participate in quarterly service innovation workshops
Qualifications
- 2+ years customer service experience in B2C/B2B environments
- Proven ability to handle 50+ daily interactions with 90%+ CSAT
- Advanced proficiency in Zendesk/Salesforce and Microsoft Office Suite
- Exceptional conflict resolution skills with de-escalation certification
- Typing speed: 60+ WPM with 99% accuracy
- Availability for flexible night shifts (10 PM - 6 AM)
- Bilingual (English/Spanish) candidates strongly preferred