Job Description
Join our elite team at CustomerFirst Solutions and become the voice of excellence for our valued clients! We're seeking dedicated Night Shift Customer Service Representatives to deliver exceptional support during critical overnight hours. This role offers competitive pay, comprehensive benefits, and growth opportunities in a dynamic, fast-paced environment. Our upcoming hiring event on October 20th provides a direct pathway to join our Memphis-based team. Experience the satisfaction of resolving customer inquiries while advancing your career in customer service excellence.
Responsibilities
- Handle high-volume inbound/outbound customer calls with empathy and professionalism
- Resolve billing, technical, and product inquiries using CRM systems
- Document interactions accurately in Salesforce and maintain case logs
- Collaborate with escalation teams for complex issue resolution
- Meet/exceed performance metrics including CSAT and resolution times
- Participate in cross-departmental training and process improvement
- Adhere to PCI compliance standards for sensitive customer data
Qualifications
- Minimum 1 year customer service experience in B2C/B2B environments
- Exceptional verbal/written communication skills with neutral accent
- Proficiency in CRM platforms (Salesforce preferred) and MS Office
- Ability to multitask in high-pressure situations with composure
- Night shift availability (10 PM - 6 AM, Sunday-Thursday)
- High school diploma or equivalent; college degree preferred
- Pass background check and pre-employment drug screen