Job Description
Join GlobalConnect Solutions as a Customer Service Representative and become the voice of our valued clients! We're seeking dedicated night shift professionals to deliver exceptional support experiences while our customers rest. Enjoy premium benefits, flexible scheduling, and a dynamic work environment in Atlanta's vibrant downtown. Immediate start available—transform your career today!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Utilize CRM systems to document interactions and track resolution progress
- Collaborate with cross-functional teams to address complex technical issues
- Identify opportunities for process improvements and upsell solutions
- Maintain accurate records of customer interactions in compliance with company policies
- Meet/exceed performance metrics including CSAT and resolution time
Qualifications
- Minimum 1 year customer service experience in high-volume environments
- Exceptional verbal/written communication skills
- Proficiency with CRM platforms (Salesforce preferred)
- Ability to multitask in fast-paced night shift conditions
- High school diploma or equivalent; college degree preferred
- Typing speed of 40+ WPM with 95% accuracy
- Available to work 11 PM - 7 AM shifts with weekend flexibility