Job Description
Join our dynamic team at Apex Solutions Group for an exciting Night Shift Customer Service Representative position in Portland, PA! We're hosting a hiring event to fill multiple openings for dedicated professionals who thrive in fast-paced environments. Enjoy competitive pay, comprehensive benefits, and a supportive culture that values your growth. As a key player in our customer experience team, you'll be the voice of our brand, ensuring exceptional service during critical overnight hours.
Responsibilities
- Deliver exceptional customer service via phone, email, and chat channels during night shift hours (11 PM - 7 AM)
- Resolve customer inquiries, complaints, and technical issues with empathy and efficiency
- Maintain accurate customer records and documentation in CRM systems
- Collaborate with cross-functional teams to address complex customer needs
- Meet/exceed performance metrics for resolution times and satisfaction scores
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service experience in a BPO or call center environment
- Strong problem-solving and conflict resolution abilities
- Excellent written and verbal communication skills
- Ability to work independently and adapt to changing priorities
- Proficiency with CRM software and Microsoft Office Suite
- Flexibility to work weekends and holidays as needed