Job Description
Join our award-winning team as a Customer Service Representative and launch your career in a dynamic, supportive environment! We're hiring for night shift positions in Seattle, WA and Georgia with comprehensive paid training. No experience needed – we'll equip you with everything you need to succeed.
Why Choose Us?
- Industry-leading compensation ($20-$25/hr) + performance bonuses
- 100% paid training program (4 weeks)
- Comprehensive benefits package (health/dental/vision)
- Clear career advancement paths to leadership roles
- Modern remote-friendly hybrid work options
As a key member of our 24/7 support team, you'll resolve customer inquiries with empathy and expertise while representing our cutting-edge technology solutions. Perfect for night owls seeking stability, growth, and work-life balance.
Responsibilities
- Deliver exceptional customer support via phone, email, and chat channels
- Resolve technical inquiries and troubleshoot product issues
- Document interactions in CRM systems with 99% accuracy
- Collaborate with Tier 2 teams for complex escalations
- Meet/exceed KPIs: First Contact Resolution (FCR) >85%, CSAT >90%
- Participate in continuous improvement initiatives
- Maintain strict confidentiality and compliance standards
Qualifications
- High school diploma or equivalent (required)
- Excellent verbal/written communication skills
- Proficient in Microsoft Office and CRM platforms
- Type 40+ WPM with strong attention to detail
- Ability to work independently during night shifts (10 PM - 6 AM)
- Customer service experience preferred (not required)
- Flexible schedule availability including weekends