Job Description
Join our award-winning customer service team at ConnectCare Solutions! We're seeking dedicated Night Shift Customer Service Representatives to deliver exceptional support to our valued clients. This is a fantastic opportunity to build a rewarding career in a dynamic, supportive environment with competitive benefits and growth potential. Our hiring event offers on-the-spot interviews – apply today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing, technical, and account-related issues using CRM tools
- Document interactions accurately in our customer database
- Collaborate with support teams to escalate complex cases
- Maintain performance metrics (CSAT, AHT, FCR) while exceeding service goals
- Participate in ongoing training to enhance product knowledge and skills
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years customer service experience in call center or support role
- Exceptional verbal/written communication and active listening skills
- Strong problem-solving abilities with attention to detail
- Proficiency in CRM software (e.g., Salesforce, Zendesk) and MS Office
- Ability to work independently during night shifts (10 PM - 6 AM)
- Reliable transportation and ability to pass background check