Job Description
Join our dynamic team as a Local Customer Service Representative in Raleigh, NC! We're seeking passionate individuals to deliver exceptional support experiences for our valued clients. This immediate hire position offers competitive compensation, comprehensive training, and career growth opportunities within a supportive environment. Perfect for those seeking stability, competitive benefits, and the chance to make a real impact in your community.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer issues efficiently while maintaining high satisfaction metrics
- Document interactions accurately in CRM systems and maintain detailed case notes
- Collaborate with cross-functional teams to resolve complex customer concerns
- Proactively identify upsell opportunities and contribute to revenue goals
- Participate in continuous training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent required; associate's degree preferred
- 1+ years of customer service experience in a fast-paced environment
- Exceptional verbal/written communication and active listening skills
- Strong problem-solving abilities with attention to detail
- Proficiency with CRM software (Salesforce, Zendesk) and MS Office Suite
- Ability to work flexible shifts including evenings/weekends during peak seasons
- Positive attitude and commitment to exceeding customer expectations