Job Description
Join our dynamic team as a Local Customer Service Representative in Charlotte, NC! We're hiring immediately for a full-time role with weekly pay to support our growing client base. This position offers stability, competitive compensation, and direct impact on customer satisfaction. Our hiring event provides on-the-spot interviews and same-day conditional offers for qualified candidates. Enjoy a supportive environment with comprehensive training and opportunities for career advancement.
Responsibilities
- Resolve customer inquiries via phone, email, and in-person interactions
- Process transactions and maintain accurate client records
- Collaborate with support teams to resolve complex issues
- Meet weekly performance metrics for quality and efficiency
- Document interactions and update CRM systems
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience
- Proficiency with Microsoft Office and CRM software
- Strong problem-solving and communication skills
- Ability to work flexible hours including weekends
- Valid North Carolina driver's license (if applicable)
- Positive attitude and team player mentality