Job Description
Join Detroit Connect Solutions as a Customer Service Representative and kickstart your career in customer support! We're seeking motivated individuals with a passion for helping others. Comprehensive paid training included - no experience necessary! Enjoy competitive pay, benefits package, and opportunities for growth in our dynamic Detroit-based call center.
As a valued team member, you'll handle inbound/outbound calls, resolve customer inquiries, and maintain high satisfaction standards. We provide all tools for success and foster a supportive, collaborative environment.
Responsibilities
- Handle 50-75 inbound/outbound customer calls daily
- Resolve billing, technical, and account inquiries
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with team leads to improve processes
- Adhere to compliance and security protocols
- Participate in ongoing skill development
Qualifications
- High school diploma or equivalent
- Strong verbal communication skills
- Basic computer proficiency
- Ability to work flexible shifts (including evenings/weekends)
- Customer-focused mindset with problem-solving aptitude
- Pass background check and drug screen
- Reliable transportation to downtown Detroit location
- No prior experience required (training provided)