Job Description
Join our award-winning customer service team in sunny San Diego! We're seeking dedicated Night Shift Customer Service Representatives to deliver exceptional support experiences. This full-time, immediate-start opportunity offers competitive pay, comprehensive benefits, and a dynamic team environment. As the first point of contact, you'll resolve inquiries with empathy and efficiency while building lasting client relationships. Work flexible evening hours (10 PM - 6 AM) with paid training and career advancement pathways. Immediate openings available – apply today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with 95% resolution rate
- Document interactions accurately in CRM systems while maintaining strict confidentiality
- Resolve billing, technical, and account-related issues within SLA timeframes
- Collaborate with technical teams to escalate complex cases for resolution
- Proactively identify upsell opportunities to enhance customer experience
- Participate in monthly performance reviews and skills development workshops
Qualifications
- Minimum 1 year customer service experience in high-volume environments
- Exceptional communication skills with clear articulation in English
- Proficiency with CRM software (Salesforce experience preferred)
- Ability to multitask across digital channels while maintaining quality
- Strong problem-solving skills with calm demeanor under pressure
- Available to work flexible night shift schedule (10 PM - 6 AM)
- High school diploma or equivalent (college degree preferred)