Job Description
Join our dynamic team as a Customer Service Representative in Oakland, CA! We're seeking dedicated professionals to deliver exceptional customer support during night shifts. With comprehensive paid training, you'll gain industry-leading skills while enjoying competitive pay and growth opportunities. Work in a supportive environment where your contributions directly impact customer satisfaction and company success.
Responsibilities
- Resolve customer inquiries via phone, email, and live chat with empathy and efficiency
- Document interactions and transactions accurately in CRM systems
- Collaborate with team members to resolve complex customer issues
- Meet performance metrics for call handling and resolution times
- Adhere to company policies and regulatory compliance standards
- Identify opportunities to improve customer experience processes
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 6 months customer service experience
- Strong verbal/written communication skills
- Proficiency with CRM software and MS Office Suite
- Ability to work independently during night shifts (10 PM - 6 AM)
- Typing speed of 40+ WPM with high accuracy
- Problem-solving mindset with attention to detail
- Flexible availability including weekends and holidays