Job Description
Join Elite Support Solutions as a Customer Service Representative and become the voice of innovation for our Fortune 500 clients! We're seeking dedicated professionals to deliver exceptional customer experiences during our dynamic night shift operations. Enjoy competitive pay, comprehensive benefits, and immediate start opportunities in the heart of New York City. Our state-of-the-art facility offers a collaborative environment where your problem-solving skills will thrive. Immediate openings available!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve complex technical issues and billing discrepancies using proprietary CRM systems
- Maintain detailed case documentation and ensure SLA compliance
- Collaborate with cross-functional teams to escalate unresolved issues
- Proactively identify process improvement opportunities
- Train new representatives on company protocols and product knowledge
- Meet/exceed monthly performance metrics (CSAT, FCR, AHT)
Qualifications
- Minimum 1 year customer service experience in high-volume environment
- Exceptional written and verbal communication skills
- Proficiency with CRM platforms (Salesforce preferred)
- Ability to work independently during night shift (11 PM - 7 AM)
- Strong problem-solving and conflict resolution abilities
- High school diploma or equivalent; college degree preferred
- Typing speed of 40+ WPM with 95% accuracy
- Available for immediate start and flexible scheduling