Job Description
Are you looking for a stable career in customer service? Apex Customer Solutions is currently seeking enthusiastic Local Call Center Representatives in Wichita, KS. We are committed to hiring talented individuals regardless of their background, as we offer Paid Training for all new hires.
Join a team that values your potential and provides the tools you need to succeed. Whether you are starting your career or looking for a change, this is your opportunity to join a top-rated organization.
Why You'll Love Working Here:
- Competitive Pay: Earn $18.00 - $22.00 per hour.
- No Experience Needed: Comprehensive paid training provided.
- Local Focus: Dedicated to supporting our local Wichita community.
- Benefits: Health, dental, and vision insurance available.
Responsibilities
- Handle inbound and outbound customer calls with a focus on customer satisfaction and retention.
- Resolve customer inquiries, issues, and complaints in a timely and professional manner.
- Document customer interactions accurately in the CRM system.
- Assist customers with product information, account details, and service troubleshooting.
- Collaborate with team leads to improve service quality and call handling metrics.
- Maintain a positive and professional demeanor at all times.
Qualifications
- High school diploma or GED equivalent required.
- Must be 18 years of age or older.
- Excellent verbal communication and active listening skills.
- Basic computer literacy and typing skills.
- Reliable internet connection and home office setup (if remote/hybrid).
- Ability to work flexible shifts, including evenings and weekends.