Job Description
Join our award-winning customer service team in Albuquerque, NM! We're seeking dedicated night shift professionals to deliver exceptional support to our diverse clientele. Enjoy competitive pay, comprehensive paid training, and a supportive work environment designed for career growth. This role offers stability, advancement opportunities, and the satisfaction of making a real difference in customers' lives. Our 24/7 operations ensure flexible scheduling while maintaining a healthy work-life balance. No experience required – we provide all necessary training!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and account-related issues using proprietary CRM systems
- Document interactions accurately in Salesforce and maintain detailed case notes
- Collaborate with technical teams to resolve complex customer escalations
- Meet performance metrics including CSAT scores, handle times, and first-contact resolution
- Participate in monthly training sessions to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience or willingness to learn via paid training
- Exceptional verbal/written communication skills in English
- Ability to work independently in a fast-paced night shift environment
- Proficient with Microsoft Office Suite and adaptive to new technologies
- Strong problem-solving abilities and emotional intelligence
- Reliable transportation and punctuality for overnight shifts (10 PM - 6 AM)