Job Description
Join our dynamic team at Urban Solutions Inc. as a Local Customer Service Representative in sunny Los Angeles! We're seeking passionate individuals to deliver exceptional support to our community-focused clients. This full-time role offers immediate start and competitive benefits including health insurance, paid time off, and career growth opportunities. If you thrive in a fast-paced environment and love helping people, apply today to become an integral part of our neighborhood service excellence!
Responsibilities
- Handle incoming customer inquiries via phone, email, and in-person with empathy and professionalism
- Resolve billing, service, and account issues efficiently using CRM systems
- Document interactions and maintain accurate customer records in Salesforce
- Collaborate with support teams to escalate complex technical concerns
- Contribute to process improvements through customer feedback analysis
- Represent company values during community outreach initiatives
Qualifications
- High school diploma or equivalent required; associate's degree preferred
- 1+ years experience in customer service or call center environment
- Proficiency with Microsoft Office Suite and CRM software
- Exceptional verbal/written communication skills in English
- Ability to multitask in high-pressure situations
- Basic knowledge of local Los Angeles geography preferred
- Flexible schedule including weekends and holidays