Job Description
Join our award-winning team as a Night Shift Customer Service Representative in Jacksonville, FL! We're hosting an exclusive hiring event for dynamic individuals who thrive in fast-paced environments. Enjoy competitive pay, comprehensive benefits, and opportunities for career advancement in a supportive workplace culture. Perfect for night owls seeking stability and growth!
Responsibilities
- Deliver exceptional customer support via phone, email, and chat for diverse client portfolios
- Resolve complex issues using CRM systems and multi-channel communication tools
- Document interactions accurately and maintain detailed case histories
- Collaborate with cross-functional teams to escalate unresolved concerns
- Meet/exceed performance metrics for call quality and resolution times
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- Minimum 1 year customer service experience in call center or retail environment
- Strong typing skills (40+ WPM) and proficiency with Microsoft Office Suite
- Excellent communication abilities with clear, professional phone etiquette
- Ability to work independently during night shifts (10 PM - 6 AM)
- Problem-solving mindset with calm demeanor under pressure
- High school diploma or equivalent; college coursework preferred
- Valid Florida driver's license (if local travel required)