Job Description
Join our dynamic team as a Night Shift Customer Service Representative in Houston! We're seeking empathetic professionals to deliver exceptional support during overnight hours. This role offers competitive pay, comprehensive benefits, and opportunities for career growth. Enjoy a supportive environment with flexible scheduling and recognition for outstanding performance. Apply today to become part of our award-winning customer experience team!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 98% accuracy
- Process transactions and troubleshoot technical issues efficiently
- Document interactions in CRM systems with precise detail
- Collaborate with cross-functional teams to resolve escalated concerns
- Maintain 100% compliance with company policies and regulations
- Proactively identify process improvement opportunities
Qualifications
- 1+ years customer service experience in high-volume environments
- Strong typing skills (45+ WPM) and computer proficiency
- Exceptional communication and conflict resolution abilities
- Ability to work independently during overnight shifts
- Flexibility to work weekends and holidays as needed
- High school diploma or equivalent required
- Bilingual (English/Spanish) candidates strongly preferred