Job Description
Join ConnectCare Solutions as a Local Customer Service Representative and enjoy the flexibility of daily pay! We're seeking passionate individuals to deliver exceptional support to our Minneapolis-based clients. This contract position offers immediate start opportunities with competitive compensation and a supportive team environment. Help shape positive customer experiences while advancing your career in a dynamic setting.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve service issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with team members to resolve complex cases
- Maintain product knowledge through ongoing training
- Meet daily performance metrics and quality standards
- Proactively identify opportunities for process improvement
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong verbal/written communication skills
- Proficiency with CRM software and MS Office
- Ability to work flexible shifts including weekends
- Basic knowledge of retail/service industries
- Problem-solving mindset with attention to detail
- Reliable internet connection for remote work