Job Description
Join ConnectSolutions Inc., Milwaukee's premier customer experience provider! We're seeking dynamic individuals to join our award-winning call center team. Enjoy competitive pay, comprehensive benefits, and a vibrant work environment with opportunities for rapid advancement. Immediate openings available for those ready to deliver exceptional service.
Why Join Us? Flexible scheduling, paid training, career development programs, and a supportive team culture. We value our employees and offer monthly performance bonuses and recognition initiatives.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer concerns efficiently while maintaining high satisfaction scores
- Document interactions accurately in CRM systems
- Meet/exceed daily performance metrics including call quality and resolution times
- Collaborate with team members to share best practices
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 6 months customer service experience
- Exceptional communication and active listening skills
- Ability to navigate multiple systems simultaneously
- Strong problem-solving abilities with a customer-first mindset
- Available to work flexible shifts including evenings/weekends
- Proficient in Microsoft Office applications