Job Description
Join our dynamic team as a Night Shift Customer Service Representative in Houston! We're seeking dedicated professionals to deliver exceptional support during evening hours. This full-time role offers competitive pay, comprehensive training, and opportunities for career advancement. Enjoy a supportive environment with state-of-the-art tools and a focus on work-life balance. Apply today and become part of our award-winning customer experience team!
Responsibilities
- Handle inbound/outbound customer calls, emails, and chats with professionalism
- Resolve billing inquiries, technical issues, and product questions
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed performance metrics for resolution time and customer satisfaction
- Contribute to process improvement initiatives
- Participate in weekly team training sessions
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong communication and problem-solving skills
- Ability to work independently during night shifts
- Proficient with CRM software and MS Office Suite
- Exceptional typing speed (40+ WPM)
- Ability to thrive in fast-paced environments
- Spanish bilingual a plus