Job Description
Join our award-winning customer service team as a Night Shift Customer Service Representative in Seattle! We're offering comprehensive paid training and a competitive hourly wage to help you succeed. This role is perfect for detail-oriented individuals who thrive in a fast-paced environment and want to make a real impact. Enjoy a supportive team culture, growth opportunities, and benefits including health insurance and retirement plans. Apply today to start your career with us!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for response times and satisfaction
- Collaborate with team members to improve service quality
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent
- Minimum 1 year customer service experience
- Strong verbal/written communication skills
- Ability to type 40+ WPM
- Proficiency with CRM software (e.g., Salesforce)
- Flexible availability for night shifts (10 PM - 6 AM)
- Problem-solving mindset with attention to detail