Job Description
Join our award-winning customer service team in Albuquerque and launch your career with industry-leading training! We're seeking dedicated night shift professionals to deliver exceptional support while enjoying competitive pay, comprehensive benefits, and a supportive work environment. No prior experience required – our paid training program equips you with all skills needed to succeed. Work 4-day/3-week schedules with weekends off and enjoy Albuquerque's vibrant nightlife after shifts!
Responsibilities
- Deliver empathetic customer support via phone, email, and chat channels
- Resolve billing inquiries, technical issues, and product questions
- Maintain accurate customer records in CRM systems
- Collaborate with team members to resolve complex escalations
- Meet/exceed performance metrics for quality and efficiency
- Participate in ongoing training and development sessions
Qualifications
- High school diploma or equivalent (GED accepted)
- Strong communication skills and typing proficiency (30+ WPM)
- Ability to work nights (10 PM - 6 AM schedule)
- Basic computer literacy and internet navigation skills
- Customer service or call center experience preferred
- Reliable transportation to our Albuquerque facility