Job Description
Join our award-winning customer service team in Albuquerque! We're seeking dedicated Night Shift Customer Service Representatives to deliver exceptional support experiences. Enjoy fully paid training, competitive compensation, and a supportive work environment. As a vital member of our 24/7 operations, you'll resolve inquiries, build customer loyalty, and grow your career with industry-leading benefits.
Responsibilities
- Handle inbound/outbound customer calls, emails, and chats with professionalism
- Resolve billing, technical, and service inquiries using CRM systems
- Document interactions accurately in customer databases
- Collaborate with technical teams to resolve complex issues
- Meet/exceed performance metrics for resolution time and satisfaction
- Maintain product knowledge through continuous training
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Strong typing skills (40+ WPM) and computer proficiency
- Excellent communication and problem-solving abilities
- Ability to work independently during night shifts (10 PM - 6 AM)
- Spanish fluency highly valued
- Pass background check and drug screening