Job Description
Are you a people-person looking for a rewarding career with flexible weekend hours? Apex Support Solutions is hosting a Hiring Event in Atlanta, GA, and we are looking for dedicated Customer Service Representatives to join our dynamic team!
We pride ourselves on delivering top-tier support to our clients. If you have a passion for helping others and want to work in a supportive, fast-paced environment, this is the perfect opportunity for you. No prior experience is required—we provide comprehensive training!
Responsibilities
- Answer inbound customer inquiries via phone, email, and chat with a friendly and professional demeanor.
- Resolve customer complaints and issues efficiently to ensure high satisfaction rates.
- Process orders, returns, and exchanges accurately using our CRM software.
- Assist customers with product information, account details, and troubleshooting.
- Collaborate with team members to ensure smooth daily operations and support goals.
- Document all customer interactions and transactions in the company database.
Qualifications
- High school diploma or equivalent required.
- Strong verbal communication skills and a professional telephone manner.
- Ability to work weekends (Saturday and Sunday) as part of a rotating schedule.
- Basic computer proficiency and typing skills.
- Ability to remain calm and patient in high-pressure situations.
- Relevant experience in customer service is a plus but not mandatory.