Job Description
Join Coastal Solutions Group as a Night Shift Customer Service Representative and become the voice of our valued clients! We're seeking dedicated professionals to deliver exceptional support during evening hours. This immediate-start position offers competitive pay, comprehensive benefits, and a dynamic team environment. If you thrive in fast-paced settings and prioritize customer satisfaction, apply today!
Responsibilities
- Handle inbound/outbound calls, emails, and chats with professionalism
- Resolve customer inquiries regarding products/services
- Document interactions in CRM systems with precision
- Collaborate with cross-functional teams to escalate complex issues
- Maintain service level metrics and quality standards
- Process orders, returns, and account modifications
- Identify upsell opportunities to enhance customer experience
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong communication and problem-solving skills
- Ability to work flexible night shift schedule
- Proficient with CRM software and MS Office
- Excellent time management and multitasking abilities
- Positive attitude under pressure
- Must pass background check and drug screening