Job Description
Join our award-winning customer support team and enjoy the financial stability of weekly pay! Elite Support Solutions is seeking passionate Customer Service Representatives to deliver exceptional experiences for our Fortune 500 clients. This immediate-start position offers competitive pay, comprehensive training, and career advancement opportunities in a dynamic work environment. Be part of a company that values your growth and recognizes your contributions with bi-weekly payouts.
Responsibilities
- Handle 50+ inbound/outbound customer calls daily with empathy and professionalism
- Resolve billing inquiries, technical issues, and service complaints using CRM systems
- Meet/exceed performance metrics including CSAT scores and first-call resolution rates
- Collaborate with technical teams to troubleshoot complex account issues
- Document all interactions accurately in Salesforce compliance with HIPAA guidelines
- Participate in weekly coaching sessions to refine communication techniques
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in high-volume contact centers
- Proficiency with CRM platforms (Salesforce, Zendesk) and MS Office Suite
- Exceptional verbal/written communication skills with neutral accent
- Ability to navigate multiple systems simultaneously while maintaining composure
- Flexibility to work evenings/weekends based on client coverage needs
- Valid US work authorization and clean background check