Job Description
Join Raleigh's premier call center and launch your career with our comprehensive paid training program! We're seeking motivated individuals to deliver exceptional customer experiences while earning competitive wages. No prior experience required – we provide everything you need to succeed. Enjoy a supportive team environment, performance-based bonuses, and clear pathways to advancement. Our modern downtown office offers flexible scheduling and comprehensive benefits. Start your journey in customer service excellence today!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries using proprietary software systems
- Document interactions accurately in CRM databases
- Meet/exceed performance metrics for quality and efficiency
- Collaborate with team members to resolve complex issues
- Participate in ongoing training and development sessions
- Adhere to company compliance and security protocols
Qualifications
- High school diploma or equivalent (GED)
- Strong verbal communication skills
- Ability to navigate multiple software systems simultaneously
- Typing speed of 35+ WPM with accuracy
- Positive attitude and problem-solving mindset
- Reliable transportation to downtown Raleigh location
- Must pass background check and drug screening
- Commitment to 40-hour work schedule