Job Description
Join our award-winning team as a Night Shift Customer Service Representative at GlobalConnect Solutions! We're seeking dedicated professionals to deliver exceptional customer experiences during evening hours. Enjoy competitive pay, comprehensive benefits, and a supportive work environment. Perfect for night owls seeking stability and growth in San Antonio's thriving business district.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Process orders, returns, and account modifications accurately
- Document interactions in CRM systems while maintaining data integrity
- Collaborate with cross-functional teams to escalate complex issues
- Meet/exceed performance metrics including CSAT and resolution times
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in high-volume environment
- Exceptional communication and conflict resolution skills
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Ability to work independently during night shift hours (10 PM - 6 AM)
- Typing speed: 40+ WPM with 95% accuracy
- Bilingual (English/Spanish) certification a plus